Terms & Conditions

Governing the use of the VeltFit platform by all users — Members, Gyms, Partners, and Coaches

1.1 Definitions

• "Platform" — the VeltFit mobile applications (Member App, Business App), websites, and all associated services operated by Eleviora Tech Innovations LLP.

• "VeltFit", "we", "us", "our" — Eleviora Tech Innovations LLP, a Limited Liability Partnership incorporated under the laws of India, GSTIN 29AALFE5140Q1ZT.

• "Member", "you" — any individual who registers a Member account on the Platform.

• "Service Provider" — collectively, Gyms, Wellness/Physiotherapy Partners, Coaches, and Nutritionists who list services on the Platform.

• "Services" — the fitness, physiotherapy, wellness, coaching, and nutrition services offered by Service Providers, and the technology/booking/payment services offered directly by VeltFit.

• "Content" — any text, data, images, or other material submitted to or generated on the Platform, including AI-generated workout/diet plans.

• "Vayu" — VeltFit's proprietary AI assistant feature.

1.2 Acceptance of Terms

By downloading, accessing, registering for, or using the Platform in any capacity, you agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, our Refund & Cancellation Policy, our Cookie Policy, and our Disclaimer, each of which is incorporated by reference. If you do not agree to all of these documents in full, you must not access or use the Platform.

If you are accessing the Platform as a Gym Owner, Wellness/Physiotherapy Partner, or Coach/Nutritionist, the applicable Onboarding Agreement additionally governs your relationship with VeltFit and takes precedence over these general Terms in the event of a direct conflict specific to your role.

1.3 Nature of the Platform — VeltFit as Intermediary

VeltFit operates a technology platform that connects Members with independent third-party Service Providers. VeltFit is not itself a gym operator, physiotherapy clinic, personal training service, or medical provider. Except where VeltFit is the direct counterparty (e.g., a VeltFit-branded subscription such as "Vayu Coach"), all fitness, physiotherapy, wellness, coaching, and nutrition Services are rendered solely by the relevant independent Service Provider, who is solely responsible for the manner, quality, legality, and safety of the Services they provide.

Nothing in these Terms creates an employment, partnership, joint venture, franchise, or agency relationship between VeltFit and any Service Provider, or between VeltFit and any Member.

1.4 Eligibility & Registration

• You must be at least 18 years of age to independently register a Member account. Individuals between 13-17 may use the Platform only under the account and active supervision of a parent or legal guardian, who accepts full responsibility for that use.

• You must provide true, accurate, current, and complete information during registration, including for identity verification (KYC) where applicable to Service Providers.

• You may not register more than one Member account per individual, except where explicitly permitted (e.g., a documented family-shared account arrangement for booking purposes, subject to VeltFit's account-sharing restrictions in Section 1.6).

• VeltFit reserves the right to refuse registration, or to request additional verification, at its sole discretion.

1.5 Description of Core Services

(a) Gym Discovery & Membership

Members may browse Gyms, view real-time ratings, reviews, images, timings, and membership plans, and purchase memberships directly through the Platform. Payment for a gym membership is processed via Razorpay and, depending on the Gym's configuration, may be collected directly into the Gym's own linked payment account.

(b) Attendance, QR Check-In & Biometric Access

Members with an active gym membership may check in and out of a participating Gym via a personal, non-transferable QR code, and, where a Gym has enabled it, biometric verification. VeltFit may require an entry photograph at check-in for the Gym's own staff to visually verify identity, as a fraud-prevention measure. Repeated suspicious check-in patterns (e.g., an entry scan without a corresponding exit, followed by a further entry attempt) may result in a temporary access block pending review by Gym staff, as further described in the applicable in-app notices.

(c) Wellness, Physiotherapy & Coaching Bookings

Members may browse and book individual sessions or multi-session packages with Wellness/Physiotherapy Partners and independent Coaches/Nutritionists, subject to each provider's own real, published availability. Certain bookings require collection of health-related information (see Section 1.7 and the Disclaimer).

(d) Vayu — AI Workout & Diet Plan Generation

Subject to the applicable subscription tier, Members may request AI-generated workout and/or diet plans from Vayu, based on information the Member provides (goals, activity level, equipment access, allergies, medical conditions, dietary preferences). Where a Member has an active Coach- or Nutritionist-assigned program, that human-authored program takes precedence over AI-generated content for the relevant plan type, for as long as the underlying booking/package relationship remains active.

(e) Referral Points Program (Gym-Specific)

Certain Gyms may operate their own referral points program, independent of any VeltFit-wide promotional program. Points are earned per successful referral (as defined by the referring Gym's own configuration), are redeemable only at the specific Gym where earned, have no cash value, are non-transferable, and are forfeited upon account deletion or Gym departure from the Platform. Where a Gym enables points redemption, each point carries a defined redemption rate of 1 point = ₹1, applicable solely as a credit toward a plan renewal at the specific Gym where earned; points cannot be withdrawn as cash, sold, or transferred to another individual.

1.6 Account Security & Prohibited Sharing

• You are solely responsible for maintaining the confidentiality of your account credentials, and for all activity that occurs under your account.

• You must not share your login credentials, QR check-in code, or biometric access with any other individual for the purpose of enabling that individual to obtain gym floor access, physiotherapy, wellness, or coaching services under your identity. This restriction applies specifically to physical gym access; VeltFit acknowledges that a single account may, in limited circumstances (e.g., a family unit), be used by multiple related individuals for booking wellness or physiotherapy appointments, provided the actual attending individual's true identity is accurately disclosed at the time of booking.

• You must notify VeltFit immediately upon becoming aware of any unauthorized access to or use of your account.

• VeltFit reserves the right to require photo or other identity verification at any gym check-in, and to suspend access where credential-sharing is reasonably suspected.

1.7 Health Information You Provide

Certain features of the Platform (personalized AI plans, physiotherapy assessments, coach-authored programs) require you to voluntarily provide health-related information, including but not limited to: fitness goals, current activity level, allergies and food intolerances, diagnosed medical conditions, physical injuries or limitations, target weight, and dietary preferences. You represent that any health information you provide is accurate and complete to the best of your knowledge, and you acknowledge that inaccurate or incomplete health information may result in unsuitable plan suggestions or recommendations. See the Disclaimer for important limitations on how this information is used.

1.8 Payments

• All payments on the Platform are processed through Razorpay Software Pvt. Ltd., a licensed payment aggregator. VeltFit does not directly store your full card number, CVV, or UPI PIN.

• Prices displayed include, where applicable, the base service amount, any Platform fee, applicable GST, and any discount or referral-point redemption applied. The final payable amount is shown for your confirmation before payment is collected.

• Depending on the Service booked, funds may be routed directly to the relevant Gym's or Partner's own linked payment account, or collected by VeltFit and settled to the Service Provider on a periodic basis, per the applicable commission/settlement architecture disclosed to that Service Provider.

• You agree not to attempt to circumvent, tamper with, or exploit the Platform's payment or order-verification mechanisms in any way.

1.9 Ratings, Reviews & Verified Badges

Members who have completed a booking with a Gym, Partner, or Coach may submit a rating and written review. Reviews must reflect a genuine, good-faith experience; fabricated, defamatory, or abusive reviews may be removed. A "Verified" badge is awarded automatically to Service Providers who sustain a rating of 4.0 stars or higher across at least 10 completed reviews, and is not a guarantee or endorsement by VeltFit of that provider's quality.

1.10 Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose, or in violation of any applicable Indian law or regulation.

• Harass, threaten, defame, or discriminate against any other Member, Service Provider, or VeltFit staff member.

• Submit false, fraudulent, or misleading information, including fabricated reviews, ratings, or health information.

• Attempt to reverse-engineer, decompile, scrape, or gain unauthorized access to any part of the Platform, its source code, or its underlying data.

• Attempt to bypass, disable, or interfere with the Platform's security, payment-verification, or access-control mechanisms.

• Use the Platform to solicit Members or Service Providers to transact outside the Platform in a manner that circumvents applicable Platform fees, where such circumvention is expressly prohibited under the relevant Onboarding Agreement.

• Upload or transmit any virus, malware, or other harmful code.

1.11 Intellectual Property

All software, trademarks, logos, designs, and Platform content (excluding user-submitted Content and Service-Provider-submitted listings) are the exclusive property of Eleviora Tech Innovations LLP or its licensors. You are granted a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended personal purpose. You may not copy, modify, distribute, sell, or lease any part of the Platform, nor reverse-engineer or attempt to extract its source code.

By submitting Content (including reviews, photographs, or health information used to generate a plan), you grant VeltFit a limited, royalty-free license to use, store, and process that Content solely for the purpose of operating and improving the Platform, subject to the Privacy Policy.

1.12 Suspension & Termination

VeltFit may suspend or terminate your account, with or without prior notice, where VeltFit reasonably believes you have: violated these Terms; engaged in fraudulent, abusive, or unsafe conduct; shared account credentials in violation of Section 1.6; or where required by law or a competent authority. You may delete your own account at any time via the Platform's account-deletion feature; see the Privacy Policy for the effect of deletion on your data.

1.13 Disclaimers & Limitation of Liability

THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, EXCEPT AS EXPRESSLY STATED HEREIN OR AS REQUIRED BY APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VELTFIT'S AGGREGATE LIABILITY TO ANY MEMBER ARISING OUT OF OR RELATING TO THESE TERMS OR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THAT MEMBER TO VELTFIT (EXCLUDING AMOUNTS PAID DIRECTLY TO INDEPENDENT SERVICE PROVIDERS) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. VELTFIT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, ILLNESS, OR LOSS OF DATA, ARISING FROM SERVICES RENDERED BY AN INDEPENDENT SERVICE PROVIDER OR FROM RELIANCE ON AI-GENERATED CONTENT.

[PLACEHOLDER — the specific liability cap above is a common structure but must be reviewed and confirmed by counsel against India's Consumer Protection Act, 2019 and E-Commerce Rules, which impose certain non-waivable obligations on platforms and may limit the enforceability of broad liability exclusions.]

1.14 Indemnification

You agree to indemnify, defend, and hold harmless VeltFit, its officers, employees, and affiliates from any claim, liability, damage, or expense (including reasonable legal fees) arising from: your breach of these Terms; your violation of any law or third-party right; or your misuse of the Platform, including any unauthorized sharing of account credentials.

1.15 Dispute Resolution & Governing Law

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation. If unresolved within [30] days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, Karnataka, conducted in English, before a sole arbitrator appointed by mutual agreement. Subject to the foregoing, the courts of Bengaluru, Karnataka shall have exclusive jurisdiction. [PLACEHOLDER — confirm arbitration clause design with counsel; consumer-facing arbitration clauses face particular scrutiny under Indian consumer law and may need a carve-out preserving a Member's right to approach a Consumer Forum.]

1.16 General Provisions

• Force Majeure: VeltFit is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control.

• Severability: If any provision of these Terms is held unenforceable, the remaining provisions continue in full force.

• Assignment: VeltFit may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign your rights under these Terms without VeltFit's consent.

• Entire Agreement: These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Cookie Policy, Disclaimer, and any applicable Onboarding Agreement, constitute the entire agreement between you and VeltFit.

• Notices: VeltFit may provide notices via the Platform, email, or push notification. You are responsible for keeping your contact details current.

• Amendments: VeltFit may revise these Terms from time to time; material changes will be notified in-app. Continued use after such notice constitutes acceptance.