Delete your VeltFit account

Last updated: 12 October 2026

This page explains how to delete an account in the VeltFit app (for gym members) and the VeltFit Business app (for gym owners, staff, coaches and physiotherapists). Both apps are developed by Eleviora Tech Innovations LLP (trading as CodeStep Technologies), Bengaluru, India.

1. In the app

In the VeltFit app the option is More → Settings → Delete my account. It comes with the next app version and is not in the version in the app stores yet. The VeltFit Business app does not have an in-app option yet. Until then, please use the steps in section 2.

2. How to request deletion now

Online: enter the mobile number registered to your account. We send a 6-digit code to it by SMS; entering the code confirms your request. This covers every VeltFit account on that number.

By email, please say which app you use (VeltFit or VeltFit Business). We reply within 7 days and complete the deletion within 30 days of your request, however you send it.

Gym and clinic owners: deleting an owner account also closes the gym or clinic on VeltFit. We review these requests ourselves and can only complete them once no member has an active plan and no payout is still due.

Staff, coaches and physiotherapists: you can ask us directly, or ask the gym or clinic you work with to remove you.

3. What we delete

• Your name, phone number, email address, date of birth, gender and address
• Your photos, including your profile photo
• Your health and fitness profile and health questionnaire answers
• Workout and diet plans, meal and activity logs, and body measurements
• Friends, challenges and leaderboard entries
• Your login details and notification settings, so the account can no longer be used

4. What we keep, and for how long

Some records must be kept for legal and accounting reasons. We keep only what is needed:

• Invoices and payment records: about 6 years, as required by tax law (period being confirmed with our accountant). Invoices keep the buyer details printed on them. For staff, the real name stays on invoices and payout records where tax rules need it; elsewhere it is replaced by “Former staff”.
• Physiotherapy clinical records: kept in de-identified form (your name, phone number, date of birth and photos are removed; the findings and dates stay) for the clinic’s record-keeping period (to be confirmed).
• Membership and booking history: kept for the same period as the payments they belong to, without your name or contact details.
• Payment providers: our payment processor (Razorpay) keeps its own records of payments under its own legal obligations.

After these periods, the remaining records are deleted.

5. Grievance Officer

Contact the Grievance Officer if you have a question or complaint about your data or a deletion request.